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Privacy policy
Last updated: August 14, 2026
At Baby Music, we place great importance on protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, retain, and protect your personal data when you use our website babymusic.ma, create an account, place an order, contact us, or subscribe to our newsletter.
This policy is established in accordance with Law No. 09-08 of February 18, 2009, relating to the protection of individuals with regard to the processing of personal data, as well as the applicable recommendations and requirements of the National Commission for the Control of Personal Data Protection (CNDP).
1. Data Controller
The data controller responsible for personal data collected through babymusic.ma is:
Baby Music
Address: 2 Av. Président Kennedy, Agadir 80000, Morocco
Email: Support@babymusic.ma
Phone: +212 7 73 58 29 54
For any questions regarding the protection of your personal data or to exercise your rights, you can contact us using the details above.
2. Personal Data We Collect
When you use our website, we may collect personal data necessary to provide our services, including:
- First and last name;
- Email address;
- Phone number;
- Delivery address;
- Billing address, when necessary;
- Information relating to your customer account;
- Information relating to your orders;
- Information necessary to process and track your orders;
- Information provided when contacting us or requesting after-sales service;
- Email address provided when subscribing to our newsletter;
- Technical data necessary for the operation and security of the website;
- Browsing data when you accept the relevant cookies.
We aim to collect only the data necessary for the purposes for which it is used, in accordance with the principle of proportionality provided for by Law No. 09-08.
Mandatory information is identified as such when it is collected.
3. Purposes of Processing
The personal data we collect may be used to:
- Create and manage your customer account;
- Register and process your orders;
- Confirm your order;
- Contact you regarding your order;
- Prepare and ship your purchases;
- Organize and track deliveries;
- Manage returns and after-sales service requests;
- Respond to your inquiries and complaints;
- Send you information relating to your orders;
- Manage your newsletter subscription;
- Send you our offers, new products, and promotions when you have consented to receive them or when permitted by applicable regulations;
- Improve our products, services, and website;
- Ensure the security and proper functioning of the website;
- Prevent fraudulent or abusive use;
- Comply with our legal and regulatory obligations.
Personal data is collected for specific, explicit, and legitimate purposes and must not subsequently be used in a manner incompatible with those purposes.
4. Customer Account
You may create a customer account on our website to make purchases easier and access information relating to your orders.
Data required to create and manage your account may include your name, email address, phone number, and information necessary for delivery and order tracking.
You are responsible for keeping your login credentials confidential.
5. Orders and Delivery
When you place an order with Baby Music, we use the necessary information to:
- Register your order;
- Confirm your order;
- Prepare the products you ordered;
- Contact you when necessary;
- Organize delivery;
- Provide you with information regarding your order;
- Manage returns or after-sales service requests.
Certain information, particularly your name, phone number, and delivery address, may be shared with the delivery provider when necessary to complete your order.
6. Cash on Delivery
Baby Music currently offers Cash on Delivery (COD) as its payment method.
When placing an order, the information provided may be used to confirm your order, arrange its delivery, and allow payment of the amount due upon receipt of the package.
Baby Music does not collect or store your bank card information, as online credit or debit card payment is currently not offered on our website.
Payment is made directly upon delivery according to the terms indicated when placing the order.
7. Data Recipients
Your personal data may only be accessed by persons or service providers who need it to provide the services offered, including:
- Authorized Baby Music personnel;
- Delivery service providers;
- Technical service providers required for website operation, hosting, and maintenance;
- Providers used to send newsletters, when you have subscribed;
- Providers necessary for website security and operation;
- Administrative or judicial authorities when legally required.
Baby Music ensures that the service providers it works with provide appropriate guarantees regarding the security and confidentiality of personal data.
8. Newsletter and Marketing Communications
When you choose to subscribe to our newsletter, your email address may be used to send you:
- New product announcements;
- Promotions;
- Special offers;
- News and updates;
- Information relating to Baby Music.
Where required by law, your consent will be obtained when you subscribe.
You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us at:
You may object free of charge to receiving direct marketing communications.
9. Cookies
The website babymusic.ma may use cookies and similar technologies.
Some cookies may be necessary for the operation of the website, including to:
- Keep the shopping cart functioning;
- Maintain your session;
- Allow you to log into your account;
- Ensure website security;
- Remember certain preferences.
Other cookies may, depending on their configuration, be used to measure audience, analyze browsing behavior, or improve the user experience.
Where cookies involve the processing of personal data, Baby Music will obtain the required consent before placing them and provide information about their purposes and the means of objecting to their use, in accordance with applicable CNDP requirements.
You may also manage or delete cookies through your browser settings.
10. Third-Party Services and Providers
To operate our website and provide certain services, we may use third-party technical service providers.
These providers may, when necessary, process certain personal data on behalf of Baby Music.
We ensure that the information shared is limited to what is necessary to provide the relevant service.
Where personal data is transferred to or hosted outside Morocco, the applicable requirements under Moroccan regulations must be complied with, including any formalities required for international data transfers.
11. Data Security and Confidentiality
Baby Music implements appropriate technical and organizational measures to protect your personal data against, in particular:
- Accidental loss;
- Destruction;
- Alteration;
- Unauthorized access;
- Unauthorized disclosure;
- Any other unlawful processing.
Access to personal data is limited to individuals who need it to perform their duties.
12. Data Retention
Baby Music retains your personal data for as long as necessary to fulfill the purposes for which it was collected or for as long as required to comply with legal obligations.
Personal data is not retained longer than necessary for its intended purpose, except where a longer retention period is required or permitted by law.
13. Your Rights
In accordance with Law No. 09-08, you have the following rights:
Right of Access
You may request information about the personal data concerning you that we process, as well as information relating to such processing.
Right of Rectification
You may request the correction, updating, or, where the conditions provided by law are met, the deletion or blocking of inaccurate, incomplete, or outdated personal data.
Right to Object
You may, for legitimate reasons, object to the processing of your personal data.
You may also object free of charge to the use of your personal data for direct marketing purposes.
14. Exercising Your Rights
To exercise your rights or obtain information about the processing of your personal data, you may contact Baby Music:
Baby Music
2 Av. Président Kennedy
Agadir 80000, Morocco
Email: Support@babymusic.ma
Phone: +212 7 73 58 29 54
To prevent personal data from being disclosed to an unauthorized person, Baby Music may request information to verify your identity where necessary.
15. Complaints to the CNDP
If you believe that your personal data protection rights have not been respected, you may contact Baby Music to seek a resolution.
You may also contact the National Commission for the Control of Personal Data Protection (CNDP).
The CNDP provides individuals with the possibility of submitting a complaint in the event of a violation of personal data protection requirements.
16. CNDP Formalities
In accordance with Law No. 09-08, personal data processing carried out by a website must comply with the applicable formalities before the CNDP.
Depending on the nature of the processing, this may include a prior declaration, prior authorization, or additional formalities where personal data is transferred abroad.
17. Changes to This Privacy Policy
Baby Music may update this Privacy Policy to reflect changes to our services, website, or applicable regulations.
The updated version will be published on this page together with its new update date.
We recommend checking this page regularly for any changes.
18. Contact Us
For any questions regarding this Privacy Policy or the processing of your personal data, you can contact us:
Baby Music
2 Av. Président Kennedy
Agadir 80000, Morocco
Email: Support@babymusic.ma
Phone: +212 7 73 58 29 54
Website: babymusic.ma
