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Return Policy
Return Policy
At Baby Music, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions outlined below.
Return Period
You may request a return within 14 days from the date you receive your order.
Unfortunately, returns cannot be accepted after this period.
Return Conditions
To be accepted, the returned item must:
Be new, unused, and in perfect condition.
Be returned in its original packaging with all accessories, instructions, and labels.
Show no signs of use or damage.
Baby Music reserves the right to refuse any return that does not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
Personalized or custom-made products.
Items that have been used, washed, or damaged after delivery.
Gift cards.
Any product identified as non-returnable at the time of purchase.
How to Make a Return
To make a return, please follow these steps:
Contact our customer service team and provide your order number and the reason for the return.
Wait for confirmation of your request and the return instructions.
Carefully package the product to ensure safe transportation.
Ship the package to the address provided by our team.
We recommend using a shipping method that provides tracking.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except when:
The product received is defective.
The product was damaged during shipping.
An error was made when shipping your order.
In these cases, Baby Music will cover the return shipping costs.
Refunds
Once we receive and inspect the returned item, we will inform you whether your return request has been approved or rejected.
If the return is approved, the refund will be issued using the same payment method used for the purchase, within 5 to 10 business days, depending on your bank or payment provider’s processing times.
Initial shipping costs are non-refundable, except in cases where the error was on our part or the product was defective.
Exchanges
If you would like to exchange an item (size, color, or model), please contact our customer service team. We will do our best to accommodate your request, subject to product availability.
Defective Product or Incorrect Order
If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of receiving your package.
Please include photos of the product and its packaging so that we can process your request as quickly as possible.
Contact Us
For any questions regarding our Return Policy or to submit a return request, please contact our customer service team:
Email: support@babymusic.ma
Phone: +212 7 73 58 29 54
Address: 2 Av. Président Kennedy, Agadir 80000
The Baby Music team is here to assist you and is committed to supporting you throughout the return process to provide you with the best possible shopping experience.
